Politique de remboursement

Refund and return policy

30-day returns

You have 30 days from the day you receive your order to request a return, for any reason. To be accepted, the item must be unused, in the condition you received it, and in its original packaging.

European Union: 14-day right of withdrawal

If your order is delivered within the European Union, you also hold the statutory right to withdraw from the purchase within 14 days of receiving the goods, without giving any reason. This right sits alongside our 30-day policy and is not replaced by it. To exercise it, email us with a clear statement that you are withdrawing from the contract.

How to start a return

Email support@mambusiness.com with your order number and, if the item is faulty or damaged, a photograph. We'll confirm whether the return is accepted and send you the return address by email. Items sent back without requesting a return first cannot be accepted.

Who pays return shipping

If the item arrived damaged, faulty or incorrect, we cover the return cost and you pay nothing. If you are returning it because you changed your mind, including under the EU right of withdrawal, the cost of returning the item is yours. We tell you this in advance, as the law requires.

Refunds

Once we receive and inspect the returned item, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional days to post it to your account.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, contact us.

Damaged, faulty or incorrect items

Inspect your order on arrival. If the item is defective, damaged in transit, or is not what you ordered, email us within 48 hours of delivery with photographs. We'll replace it or refund you in full, including shipping, at your choice.

Exceptions

We cannot accept returns of perishable goods, custom or personalised products, personal care items where hygiene seals have been broken, or gift cards.

Exchanges

The fastest way to exchange an item is to return the one you have and place a new order once the return is approved.

Contact

support@mambusiness.com — we reply within 24 business hours.