Shipping policy

Shipping policy

Where we ship

We ship to the United States, the United Kingdom, Spain, Andorra, France, Italy, Portugal and Germany. If your country isn't listed, email us before ordering and we'll tell you whether we can reach you.

Processing and delivery times

Orders are processed within 1 to 3 business days. Once dispatched, estimated delivery is 5 to 10 business days, depending on destination.

These are estimates, not guarantees. Carrier delays, customs inspections and public holidays can extend them. If your order passes 20 business days from dispatch without arriving, contact us and we will either resend it or refund you in full.

Shipping costs

Shipping costs are calculated at checkout based on your destination and shown in full before you pay. Nothing is added after checkout.

Tracking

You'll receive a confirmation email with a tracking number as soon as your order is dispatched. Tracking can take 24 to 72 hours to show its first update while the carrier registers the parcel. If the confirmation email hasn't arrived, check your spam folder before contacting us.

Customs duties and import taxes

Orders to Andorra and to any destination outside the European Union may be subject to import duties, taxes or customs handling fees. These are set and collected by the destination country, not by us, and are the responsibility of the recipient. We cannot predict their amount and they are not included in the price you pay at checkout.

Incorrect or incomplete addresses

Please check your shipping address carefully before confirming your order. If a parcel is returned to us because the address was wrong or incomplete, we can resend it once you cover the new shipping cost. If you spot a mistake, email us immediately: we can usually correct it if the order hasn't been dispatched.

Lost or damaged parcels

If your parcel arrives damaged, photograph the packaging and the item and email us within 48 hours of delivery. If a parcel is confirmed lost by the carrier, we resend or refund at your choice, at no cost to you.

Contact

Questions about an order or a delivery: support@mambusiness.com. We reply within 24 business hours. Please include your order number.